“In a world being utterly reshaped (and often disfigured) by technology, people are hungrier than ever for a deeper and more authentic sense of humanity.” I agree. This quote was from an article I recently read by Bill Taylor of Fast Company about a company called Executive Shine, a shoe-shine company in many airports. He tells the story of their great company culture. Testimonial after testimonial from customers talked about how great, nice, passionate, and caring the people were. Customers get these feelings from Executive Shine while they are getting their shoes shined – a short point of relaxation during hectic business travel!
I had a colleague once tell me about a boss that demonstrated humanity. This colleague had a baby and moved several states away both in a very short timeframe. She was pretty overwhelmed with the move and had not begun the new job yet. She spoke to her new boss on the phone and the boss sensed how she was feeling. She said, “I’m going to swing by tonight for just a few minutes, around 5:00.” The boss dropped off a homemade casserole, said hello, and said, “Why don’t you take an extra few days before you start. It will be fine and I’m sure you can use it to get settled in.”
A simple gesture like being friendly, sending a thank you note, demonstrating empathy go a long way with employees (and customers). People remember it and it creates loyalty.
What can you do today to demonstrate humanity at work?